Contact TG Downloader
How to get help
The fastest way to get support is through our Telegram bot. Open the bot from any page on this site, paste the public link you are trying to download, and describe what went wrong if the download fails.
Please include:
- The full URL you pasted (video, audio, or image link)
- The platform (TikTok, YouTube, Instagram, etc.)
- What happened — error message, wrong format, or no response
- Your device (iPhone, Android, PC) if relevant
We review reports regularly and use them to improve supported platforms and fix broken flows.
Feedback and platform requests
Want a new platform added or an existing downloader improved? Send your suggestion through the Telegram bot with a sample public link and a short note about what you need.
We prioritize platforms and formats that real users request. A contact form may be added to this site in the future; for now, the bot is the primary support channel.
For legal questions, see our Terms of Service and Privacy Policy.
FAQ
Frequently asked questions
How quickly will I get a response?
Response times vary. Many download issues are resolved automatically when you retry with a fresh public link. For bugs or platform outages, we aim to review reports within a few business days. Critical widespread failures are prioritized.
What information should I include in a support message?
Always include the full public URL, the platform name, and a clear description of the problem. Screenshots or the exact error text help us reproduce and fix issues faster.
Can I report copyright or legal concerns?
Yes. Describe the issue in your message via the Telegram bot. TG Downloader does not host user content; files remain on original platform servers. See our Terms of Service for user responsibilities regarding copyrighted material.